Vietnamese virtual assistant platform launched

  • Photo: A view of the launching ceremony. VNA Photo: Minh Quyết
    Photo: A view of the launching ceremony. VNA Photo: Minh Quyết
The Ministry of Information and Communications (MIC) held a ceremony in Hanoi on September 25 to introduce a Vietnamese virtual assistant platform which was developed by the Viettel Cyberspace Center under the Viettel Military Industry and Telecoms Group (Viettel). Named Viettel Cyberbot, the platform aims to help businesses automate their customer care process using Vietnamese language processing technology. The Viettel Cyberbot adopts artificial intelligence technology in order to be able to understand the messages customers want to convey and automatically improve the system continuously from real situations. VNA Photo: Minh Quyết

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